Reference

Privacy Policy at cara depo

When you open an account with us, your personal information and payment details are handled under a clear, straightforward privacy framework.

Account verification & KYCPayment & withdrawal securityData retention & deletion rights
cara depo Privacy Policy at cara depo
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Email Support

Send your privacy request, data access question or deletion request to our support team at [email protected]. We aim to respond within 48 hours on business days.

Live Chat

Open your account and head to the Help section in the lobby. Our support agents can walk you through your privacy settings and answer questions about data retention in real time.

Account Settings

Go to your Profile page after login. You can review what information we hold, update your contact details, and request a copy of your stored data in one place.

DATA SECURITY

How We Keep Your Information Safe

Encryption in Transit

Every deposit you make via DANA, OVO, GoPay or QRIS is sent through encrypted channels. Your payment details never travel unencrypted between your device and our payment gateway.

Account Verification

Your identity is confirmed during signup so only you can access your wallet and withdrawal history. Two-factor authentication is available in your account settings to add a second layer of protection.

Retention & Deletion

We keep account and transaction records for seven years where local law requires it. After account closure, you can request deletion of non-essential personal data; some records stay for compliance purposes only.

Cookie & Tracking Policy

We use cookies to remember your login, track your gameplay preferences and detect fraud. You can manage cookie settings in your browser; disabling them may limit lobby functionality.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS operators) and compliance partners who need it to process withdrawals and verify your account. No marketing third parties see your data.

Policy Changes

If we update this privacy policy, we'll email you at least 30 days in advance. Continued use of cara depo after the update means you accept the new terms. Check your registered email for any policy change notices.

Common Privacy Questions

Yes. Log into your account, go to Profile settings, and click 'Download My Data'. You'll receive a full record of your name, contact details, payment history and device logs. You can also email [email protected] with a data access request, and we'll respond within 48 hours.

Transaction records for withdrawals via DANA, OVO, GoPay and QRIS are kept for seven years where Indonesian compliance law requires it. Your personal details can be deleted sooner if you request it — some records like tax documentation may remain for legal reasons only.

No. Game studios see only your anonymous play ID and session data, not your name, phone or payment details. Your personal information stays within cara depo and our payment processors. Studios cannot contact you directly using our data.

When you close an account, your login credentials are deactivated immediately. You can request deletion of personal data like your phone number and address. Withdrawal and deposit history remains on file for seven years for regulatory compliance, but is flagged as inactive.

No. We store only the payment method type and transaction reference, not your actual DANA, OVO, GoPay or QRIS login or credentials. Each deposit is a one-off transaction; your payment app login stays private to you.

Once you opt out of promotional emails in your account settings, we stop sending them. You may still receive account security alerts, withdrawal confirmations and policy updates — these are not promotional and cannot be disabled, as they're required to protect your account.

Email [email protected] immediately with details of the concern. Our security team will investigate within 24 hours. If a data breach affects you, we will notify you by email within 72 hours and explain what information was exposed and what steps we took to secure it.